Hello , bitsong send a mail for me they said that you have 349 btsng but you dont have kyc then i made kyc then its approved but when i wanna withdraw my bitsongs metamask i saw my balance 0 but there is 349 bitaong in my trancitions page can u halp me why i cant take my bitsongs .
Hi Ahmet ,top answer you find to telegram group Telegram: Contact @bitsong_ico
Migration and genesis is over, if you did passed kyc and generate wallet before genesis closed then youre okey, you can access your website balance via wallet https://play.bitsong.io/auth/import
Thank u for your answer i wentto link but when i wanna inpor my wallet i saw i dont have private key or phrase how i can learn these because account.bitsong.io i use just mail and password
That is not good enough, arrangement on how to extend kyc approval should still be opened, by the way the relationship i see here is one sided